ALERT FOR ALL MANAGERS AND SUPERVISORS
Take Control of Problem Solving in Your Workplace

Review of Step-by-Step Problem Solving An On-line training Workshop by Holly Packard Cobb Organizational Development Consultant The Packard Group Five out of five stars, this one is well worth the investment

For years I’ve been looking for a good video on problem solving and have been unable to find the right combination of good information, quality production and about 30 minutes long. 

So when I was asked to work with a top production company on a problem solving video, I lept at the chance to make my dream video!  We worked for six months on the program and I’m very pleased with the result. 

It has already helped me solve a lot of my frustration training employees on how to do on-the-job problem solving! 

You regularly pay $400 - $500 for training videos like this from many companies,  but through the economies of the Internet we save you hundreds on this video.

In my consulting work, I help organizations become more customer oriented and develop their leadership skills so I am always looking for good tools to use with both line employees and supervisors that will give them quick and easy ways to be more effective on their job.  This video is great for illustrating the methods of problem solving, showing how and when to use them and why they work.  

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One great feature is that it deals with the issue of motivation, why should we take the time to learn problem solving techniques.  It uses six realistic vignettes to illustrate why using problem solving is a good idea.  Then it tells us the 6 Steps for problem solving and illustrates each step with a realistic scenario in the work place.  Not only does is talk about the step itself such as “Define the problem”  but also the video gives tips on how to avoid common mistakes and shows a supervisor leading a team discussion. 

There’s so much practical information packed into this little gem! 

Another helpful feature is that it illustrates the use of various problem solving techniques like the fishbone diagram, force field analysis, criterion reference chart and action planning.  Unlike other videos, it emphasizes how to evaluate and monitor progress of both quick fix and longer term solutions. 

If that weren’t enough, the video explains the concept of “circles of influence” to help employees understand what problems they should tackle and which they should refer to another party.  Also, there’s a little sub-plot in the video which shows how a supervisor deals effectively with a negative (don’t we all have these) employee.   

There’s so much packed into this video, the quality is excellent, different types of work environments are portrayed and there are nice graphics to emphasize points.  I’ve already used it with managers and frontline employees.  They can watch the video individually and get a lot from it and I’ve used it in longer training sessions by expanding teaching on the problem solving techniques and doing some role playing.  It makes a great center piece for a training program.