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ANSWERS FOR
MOST WEBCAST STREAMING PROBLEMS
|
|
Windows Media
Player
SAYS READY but does nothing. |
You don't have Series 9
installed.
CLICK HERE to get it. |
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My video is
choppy. |
This is almost always a case of
not enough bandwidth available through your
Broadband provider to your computer at the time
of playback.
CLICK HERE to check your bandwidth now.
There are many factors that affect
the bandwidth available at your computer at any
given time. We recommend at 30% -
50% overhead of bandwidth above the stream
requirement. Try the lowest stream (100k
or 200k) available and see if that works
smoothly. If that doesn't work, you have
to rely on a download of the program later. You
will then have copy of it for your own use. |
|
(for downloads
only)
How do you download the file? |
Right Click where it says
"right click here". Then select "save target
as", then give it a name on your hard drive,
then click ok. |
|
I didn't get
the link |
Your email SPAM filter caught and
and treated it as SPAM. |
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Why is the
screen black??? no video plays. |
Sometimes it takes between 30 sec
to 1 minute for a live stream to start. Refresh
your browser and wait a minute.
OR check what version of Windows media you
have, 7 or 8 can give you black screens. 9 or
10 is what you need, link below. |
|
I can't hear
the sound |
Is the volume slider up on
Windows media player?
Is the "mute button" clicked on on Windows media
player?
Check the volume on your speakers
Check the volume on your windows software volume
control.
Is the windows media player mute button clicked
on?
Is there other software running that uses the
speakers?
Is the speaker cable plugged into the wrong jack
on the back of your computer? |
|
The picture is stops and starts |
Some DSL users make experience
some choppiness on the HIGHSPEED stream.
Try hitting the STOP button, waiting 30 seconds,
then clicking PLAY again. You will get a new
stream and it may play better.
Make sure there is little or no other download
traffic on your PC or
in-house network if possible. |
|
Why can't I change the size of
the video image? |
You can make it full screen using
the method described above. |
|
My media player won't work or
there's a red X. |
Do you have Windows Media Series
9? If not
CLICK HERE to get it. |
|
My computer or Internet Explorer
Browser seems sluggish |
The webcast streaming download is
taking up most of your Internet bandwidth so it
you try to do other things on the internet while
you are watching this webcast your performance
could be slowed down. |
|
the fast forward and rewind
button don't work |
It's a live webcast - there is no
forward to see yet. Since it's not a recorded
file your watching, there's no rewind either. |
|
I want to submit a question or
comment |
Click the EMAIL link and send it
in. Depending on the volume of questions and
the nature of your question, we may or may not
get to it. Please don't be disappointed if we
don't. |
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TECH SUPPORT: If none of this helps you,
CLICK HERE to submit a tech support question
by email.
We'll do our best to help as soon as possible. |
